Cloud service agreements
- August 27, 2013
In this Q&A, author Thomas Erl explains why -- and how -- companies should get smarter about portability, security and other cloud migration risks.
- August 31, 2010
Developing a SaaS ERP RFP is different from on-premise, requiring more attention to the vendor’s financial viability. Organizations also need to pay attention to service-level agreements.
- March 04, 2010
RightNow pledged no shelfware, the ability to flex up or down on licenses, and five-year price certainty. It called on competitors to do the same.
- July 29, 2008
Some companies are finding that their initial on-demand software discounts disappear when their contract runs out, while others are winning concessions, thanks to a focus on SLAs.
- February 02, 2006
Salesforce.com's recent rash of downtime incidents has kindled a new debate about how customers should be reimbursed for disrupted service.