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Key questions to ask public cloud, SaaS providers
This article is part of the Business Applications Digest issue of May 2012, Iss. 2
IT managers considering public cloud providers, including Software as a Service (SaaS) vendors, have the right to ask questions of the many vendors looking to sell them the next big thing. But what are the right questions? Security is a primary concern to enterprises that deal with sensitive data and are reluctant to put it into the cloud. Paul Burns, president of Fort Collins, Colo.-based analyst group Neovise, said that while people have gotten used to the multi-tenancy aspect of many cloud services, they still should have other security concerns. “Is the data stored in an encrypted fashion? Is the data encrypted during data transfer? Who holds the encryption keys?” Burns said. Michael Canniff, a professor of management information systems at University of the Pacific and senior partner with San Francisco-based Mercury Consulting, thinks enterprises should take a three-pronged look at security -- data center, data management and access rights. “If I was a corporate IT person and I’m looking to get into SaaS and start buying ...
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Features in this issue
Managing business application licensing can be like trying to navigate a maze. It is complex and ever-changing and can have huge financial implications.
Before committing to a public cloud provider, it makes sense to ask hard questions about price, reliability and security, industry observers say.
While many companies gravitate toward huge implementation service providers for more transformational changes, experts say niche firms can provide many benefits, including industry-specific expertise.