Cloud service agreements News
August 27, 2013
In this Q&A, author Thomas Erl explains why -- and how -- companies should get smarter about portability, security and other cloud migration risks.
September 01, 2011
Salesforce.com's sandbox environment went down for six days last week. Does that impact your company's SLA with the company? Many are unsure.
August 31, 2010
Developing a SaaS ERP RFP is different from on-premise, requiring more attention to the vendor’s financial viability. Organizations also need to pay attention to service-level agreements.
March 04, 2010
RightNow pledged no shelfware, the ability to flex up or down on licenses, and five-year price certainty. It called on competitors to do the same.
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Businesses need a strong SLA for a cloud solution that satisfies compliance needs. Want a solid cloud contract? Start by asking the right questions. Continue Reading
Cloud service migration is the process of transitioning an organization’s data and perhaps other business elements from one cloud service provider to another. Continue Reading
A consumption-based pricing model is a service provision and payment scheme in which the customer pays according to the resources used. Continue Reading
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In this tip, contributor Tom Nolle explains how reducing cloud Opex, or operating expense, saves money and streamlines cash flow management. Continue Reading
Learn the four evaluation criteria for evaluating SaaS provider strengths and weaknesses. Continue Reading
Learn ten important best practices for keeping your public cloud security applications safe. Continue Reading
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Chris Moyer offers insights into cloud provider service-level agreements and what to do in the case of an SLA violation. Continue Reading
Cloud market maturity means options for IT. To create an efficient hybrid cloud, IT pros must mix and match the best public and private cloud choices. Continue Reading
Avoiding cloud lock-ins with both the technology and provider is a concern for businesses interested in cloud computing. Continue Reading