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Cloud service agreements News
August 27, 2013
In this Q&A, author Thomas Erl explains why -- and how -- companies should get smarter about portability, security and other cloud migration risks.
September 01, 2011
Salesforce.com's sandbox environment went down for six days last week. Does that impact your company's SLA with the company? Many are unsure.
August 31, 2010
Developing a SaaS ERP RFP is different from on-premise, requiring more attention to the vendor’s financial viability. Organizations also need to pay attention to service-level agreements.
March 04, 2010
RightNow pledged no shelfware, the ability to flex up or down on licenses, and five-year price certainty. It called on competitors to do the same.
Cloud service agreements Get Started
Bring yourself up to speed with our introductory content
Learn why more and more businesses are adopting BPaaS and how it differs from other service layers. Continue Reading
Businesses need a strong SLA for a cloud solution that satisfies compliance needs. Want a solid cloud contract? Start by asking the right questions. Continue Reading
Cloud service migration is the process of transitioning an organization’s data and perhaps other business elements from one cloud service provider to another. Continue Reading
Evaluate Cloud service agreements Vendors & Products
Weigh the pros and cons of technologies, products and projects you are considering.
Adopting a service-level agreement is an important part of the software-buying process. Agreements help ensure users get what they expect and consequently help vendors that are able to uphold their end of the bargain retain customers. But ... Continue Reading
Understanding the three cloud stack hypervisor types and learning how to validate apps against the one you choose will help you know you've chosen the best hypervisor possible. Continue Reading
Defining hybrid cloud service-level agreements takes more forethought and planning than traditional SLAs. Here is what you should consider. Continue Reading
Manage Cloud service agreements
Learn to apply best practices and optimize your operations.
Service-level agreements for cloud computing will fail unless you approach the process like a small project. Expert Tom Nolle offers three steps for creating an effective cloud SLA. Continue Reading
Cloud expert Tom Nolle gives advice on evaluating a cloud computing SLA, including common mistakes, app and hybrid cloud workflow issues, response-time SLAs and more. Continue Reading
In this tip, contributor Tom Nolle explains how reducing cloud Opex, or operating expense, saves money and streamlines cash flow management. Continue Reading
Problem Solve Cloud service agreements Issues
We’ve gathered up expert advice and tips from professionals like you so that the answers you need are always available.
Should businesses worry about intellectual property when using SaaS tools? Read this expert response to find out. Continue Reading
Chris Moyer offers insights into cloud provider service-level agreements and what to do in the case of an SLA violation. Continue Reading
Cloud market maturity means options for IT. To create an efficient hybrid cloud, IT pros must mix and match the best public and private cloud choices. Continue Reading