• December 07, 2010 07 Dec'10 adds to its cloud arsenal

    Next year, will release a cloud-based database product called

  • November 10, 2010 10 Nov'10

    Getting started with ERP cloud computing

    A three-step approach can balance the risks and rewards of using ERP cloud computing technology to run mission-critical business processes.

  • August 31, 2010 31 Aug'10

    Best practices for developing SaaS ERP RFPs and SLAs

    Developing a SaaS ERP RFP is different from on-premise, requiring more attention to the vendor’s financial viability. Organizations also need to pay attention to service-level agreements.

  • April 21, 2010 21 Apr'10 acquires Jigsaw's SaaS-based data services is buying Jigsaw's online data services company and sees an opportunity to develop software on top of the information sharing service.

  • March 04, 2010 04 Mar'10

    RightNow challenges SaaS market to provide clearer SLAs, fairer pricing

    RightNow pledged no shelfware, the ability to flex up or down on licenses, and five-year price certainty. It called on competitors to do the same.

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  • December 04, 2009 04 Dec'09 PaaS (Platform as a Service): Developing in the cloud

    Jason Ouellette, author of "Development with the Platform," talks about developing for the cloud in this podcast.

  • May 12, 2009 12 May'09

    SaaS distribution method, open source model complicate ERP picture for SMBs

    SMBs who are in the ERP software selection process aren't limited to large name-brand ERP packages. Many SMBs are choosing SaaS, cloud computing or open source to meet their ERP needs.

  • April 13, 2009 13 Apr'09

    Are Software as a Service (SaaS) vendors recession-proof?

    SaaS CRM vendor research must be thorough, especially during a recession, says expert Denis Pombriant. In this column, you'll find out what a company's attrition rate says about its stability.

  • April 02, 2009 02 Apr'09

    NetSuite takes on SaaS integration, with connector

    NetSuite is offering a number of connectors between its ERP and e-commerce SaaS applications to via partners.

  • March 12, 2009 12 Mar'09

    SaaS ERP vs. on-premise ERP software: Six key differentiators

    A smooth ERP software implementation today is the key to ERP success and benefits in the future. Learn some ERP implementation critical success factors and find out how to avoid making costly implementation mistakes.

  • July 29, 2008 29 Jul'08

    Firms avoid on-demand pricing surprises with careful SLA negotiations

    Some companies are finding that their initial on-demand software discounts disappear when their contract runs out, while others are winning concessions, thanks to a focus on SLAs.

  • February 02, 2006 02 Feb'06 outages put spotlight on SLAs's recent rash of downtime incidents has kindled a new debate about how customers should be reimbursed for disrupted service.