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• CRM

  • ACCE conference honors the best workers in the call center industry

    The ACCE conference celebrated its 10th anniversary with the ICMI awards dinner. Find out which companies were recognized for excellence in service.

  • Windows 8 operating system a marked change in touchscreen environments

    Move aside iOS: Windows 8 operating system could be what turns tablets and smartphones into serious business platforms.

  • Mobile technology makes time management challenging

    Mobile technology has made it easier to solve problems at the office while we aren't at the office. But all that connectedness could mean more work and less play.

• Financial Applications

  • IaaS business scales faster with Zuora billing software

    While a user testified to the benefits of Zuora specialty billing software, an expert said the niche tool is not necessary for all.

  • Analytics, global HR hot topics at Bersin conference

    In this podcast, associate site and news editor Emma Snider recaps some of the key takeaways from Bersin by Deloitte's Impact 2013.

  • Offboarding automation reduces risk, manual labor

    With HR's focus on onboarding, the offboarding process often gets short shrift. But making do with checklists and spreadsheets can lead to problems.

• Manufacturing ERP

  • Early adopters say Internet of Things resets software, business models

    In a panel session at SapphireNow 2013, SAP users and a telecom company say sensors are the easy part of making machines talk to each other -- and us.

  • Infor customers ponder where legacy ERP fits in new social, Web push

    Customers of Infor use its legacy ERP brands that go back decades, but now are being challenged to move to the company's new Web architecture.

  • Exploring best-of-breed integrated business applications

    Best-of-breed integrated business applications can come with a number of pitfalls.

• Business Analytics

  • Marketing and advertising remain sweet spots for big data technology

    Marketing and advertising are the sweet spots for big data, but those who serve up marketing insights and ad space will need to evolve to survive.

  • Strategies for de-cluttering business intelligence dashboard designs

    Expert Brian Jordan shows business intelligence managers how to avoid developing dashboards that overwhelm business users with too much information.

  • Making mobile BI applications a reality: Key steps to take

    In a podcast, BI expert William McKnight discusses best practices and action items for managing deployments of mobile business intelligence tools.

• Software Quality

  • New skills for the QA tester: Scripting, security

    Software quality assurance is gaining respect as a profession -- but do QA testers have the scripting and security skills the role now requires?

  • Who should drive Agile planning and software requirements analysis?

    Many application testers wonder who exactly is responsible for driving software requirements analysis and planning to ensure high-quality software.

  • Is 'Agile software documentation' an oxymoron?

    Some software quality pros get the impression picking up Agile means letting go of software documentation, but that's not necessarily so.

• SOA

  • Architects can meet mobile user needs by altering mindset

    Smartphones, tablets and desktop computers don't just differ in screen size; they are different form factors.

  • Tools and practices to create a meaningful SOA ALM process

    To create a meaningful SOA ALM process, architects have to remember modern apps are increasingly using components.

  • Inside the world of Web APIs, the cloud and mobile technology

    Rob Daigneau offers his expert insights on the convergence of the cloud, mobile technology and Web APIs.

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