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• CRM

  • The Salesforce acquisition of ExactTarget: What to expect now

    Salesforce's acquisition of digital marketing software firm ExactTarget is virtually a done deal. Find out what customers can expect for the future.

  • CRM trends: Customer engagement, free range agents and more

    Fresh from the ACCE conference, Lena J. Weiner reports on multiple exciting trends in CRM, including automated and social CRM.

  • Former DJ helps businesses do customer engagement like rock stars

    Former Houston DJ Dayna Steele wants you to know that customer engagement has more to do with rock n' roll than you might think.

• Financial Applications

  • CFOs reap the benefits of BPM tools in efficiency, compliance

    BPM tools can help CFOs reduce errors and enhance the accuracy of reporting and forecasting, experts say.

  • CFOs can seize opportunity to lead good governance over IT

    Get tips from experts on how to enact good IT governance by getting the right people to do the right processes.

  • CFO survey finds interest in analytics and cloud on the rise

    According to a recent survey, CFOs expect to invest more in cloud, mobile and big data technology in coming years and spend less on IT infrastructure.

• Manufacturing ERP

  • Fan manufacturer airs out its cloud data storage challenges with EMC

    Manufacturer Greenheck is storing and sharing its data in the cloud using EMC's VNX platform.

  • Smarter supply chain initiatives span Gartner's top 25 supply chains

    This year's annual top 25 supply chains showcase more industrial and high tech manufacturers that are excelling in their supply chain initiatives.

  • Demand-driven manufacturing quiz

    Think you know the finer points of demand driven manufacturing? Take this short quiz and find out.

• Business Analytics

  • Member Exclusive Downloads

    Member Exclusive Downloads from SearchBusinessAnalytics

  • In-memory applications take on big data analytics challenge

    In-memory tools and big data can be a potent analytics mix. But before you put them together, read advice from experienced users and consultants.

  • Texas utility deploys operational intelligence, improves 'on-boarding'

    TXU Energy applied Vitria operational intelligence software to gain a better customer view. Careful processes selection ensured quick performance.

• Software Quality

  • Agile basics FAQ: Getting started with Agile

    Check out these tips on Agile basics for a quick catch-up or a great head start on maximizing the value of using Agile methods in your organization.

  • Agile management: Avoiding the pitfalls of 'work about work'

    Here are five expert tips that will help Agile managers break through the 'work about work' and get down to business.

  • What are the most effective Agile project estimation techniques?

    Recurring project estimation techniques improve the Agile team's ability to deliver increasingly accurate estimates over the course of the project.

• SOA

  • API management, servers enable mobile, Web gift services strategy

    By exposing a network through application programming interfaces, Blackhawk Network is making the change from physical to digital cards.

  • Using enterprise architecture principles to facilitate SOA governance

    Mapping is among the key actions that will ensure SOA governance gets off on the right foot.

  • For effective business process design, focus on user experience first

    Forrester Research Senior Analyst Clay Richardson describes three key steps for incorporating user experience into business process design.

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