Social CRM tools have hit the mainstream. Companies that don't monitor what customers and competition are saying about them could get left behind.
Community software gives customers a new avenue to voice their opinions and grievances, but high-touch interaction is still part of customer service.
Customer support software exploits community forums to address customer support issues in a low-cost way.
Workday Big Data Analytics enables global company Spectrum Brands to produce dashboards that draw data from a variety of disjointed systems.
Rob Livingstone shares budget manager training tips to make sure new BP&F software is successfully onboarded.
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Users say their ERP projects are straying far from schedules and budgets, according to a new ERP report.
Lay the groundwork with employees and seek their input frequently to ensure ERP requirements lead to long-term success.
Inexpensive consumer-grade devices are gradually opening the door to new use cases for mobile warehouse management.
Getting too flashy with graphics in business intelligence dashboards can confuse users -- and send data visualization programs down the wrong path.
Visualizing data makes it easier to grasp. But there's more to selecting and deploying data visualization software than creating catchy graphics.
Data visualization tools are becoming more and more common in organizations. But it's easy to go awry on visualization efforts if you aren't careful.
Test your knowledge of application lifecycle management when it's merged with the Agile development methodology.
Agile in an ALM framework can be mutually beneficial, rending ALM more flexible and Agile more disciplined.
For PBS, providing the best viewer experience has required a lot of native mobile application development. PBS's Matt McManus explains why.
While it’s tempting to do integration tactically, it’s better overall to go the strategic route. Inside this article, Beth Gold-Bernstein offers compelling reasons and some initial insight.
Inside this e-guide, you'll be able to dig deeper into why BPMN use is increasing and where the standard is headed.
Do you know that Web Services testing is different from conventional testing? Find out just how different they really are in this complimentary e-guide for our members.