Marketing automation tools have progressed, but the field is still developing. Here are buying considerations for marketing automation software.
At the AIIM 2014 conference, Guy Kawasaki outlined three pillars of behavior common to companies that have mastered the art of customer enchantment.
Customer self-service is a low-cost way to emancipate customers from phone-queue purgatory. But it's only part of a broader customer service strategy.
According to research from the Human Capital Institute, business leaders aren't necessarily interested in the HR metrics being measured.
Microsoft Excel consultant Bill Jelen, aka 'MrExcel,' shows why Alt+Enter is a more precise alternative to Wrap Text.
Our Talent Acquisition Product Roundup e-guide is a breakdown of notable vendors in three areas of talent acquisition: sourcing, assessment, and video interviewing.
In this expert response, find the pros and cons of using software from large ERP vendors.
In this expert response, find out how to separate best-of-breed software hype from reality.
Learn what Infor's recently announced CloudSuite hosted applications could mean for the cloud ERP market.
Data visualization and self-service analytics systems are allowing businesses to cut out the data scientist and put analysis on business users.
At IDC Directions, analysts predict more Internet of Things projects in the near future.
More affordable and easier-to-use software is enabling companies in various industries to embrace the power of business intelligence and analytics.
At QUEST conference 2014, three of the speakers made a case for mobile test automation and offered advice on how to make the most of it.
Mobile ALM expert Manish Mathuria provides insight into mobile security and offers strategies for enterprises to better protect their software.
Contributor George Lawton explains how Twitter used code refactoring to simplify risk management and improve testing.
While having the appropriate portfolio assessment tools helps, real results come from changing processes.
There is a shift taking place in the business world, as big data in marketing empowers customers over companies.
While the most commonly known graph database use cases involve social media, it's not the only market to make use of the technology.