Mark Roberge, chief revenue officer at HubSpot, uses serious data analysis when hiring sales staff. But science doesn't crowd out instinct.
Contact center agents are supposed to help customers with issue resolution. But that's tough when agents lack good working knowledge of products.
Philly 311, a new mobile customer service app for the city of Philadelphia, helps citizens report neighborhood incidents and engage more deeply with city government.
If Release 9.2 is the last version of PeopleSoft, customers must decide whether to stay with Oracle or move to a competing cloud alternative.
Finance and procurement must be partners, working together to contribute to a company's goals, including operational and financial performance objectives
Travel and expense software improved record keeping, speeded reporting and approvals and tightened compliance.
For AWS shops, news of another reboot in the EC2 fleet shows the cloud provider is staying on top of its security responsibilities.
Developers put security second in the software development process. SecOps rolls the continuous threat testing and monitoring makes it a priority.
Our developers are looking for a simple way to keep tabs on code for AWS applications. How can GitHub help them manage and share application code?
It could be a long time before home 3-D printing becomes mainstream for consumers.
Despite drawbacks, 3-D printing will continue to revolutionize design, development and production of unique, low-volume complex parts.
Many companies use a mix of disconnected ERP systems and poorly integrated third-party applications that block efficiency and increase costs. An expert explains how to start consolidating ERP.
Expert contributor Wayne Kernochan describes the different types of business intelligence analytics tools on the market and how they can benefit corporate strategies and operations.
Major data breaches keep happening, even though businesses have security analytics tools available to them that could put a stop to the problem.
Health data is notoriously difficult to analyze due to privacy rules, but a new project is showing it can be done.
What is 'continuous' in software development? Combining iterative development with automation produces code so quickly it is now thought of as continuous.
Which database tools for testing should we choose? Learn about tools for testing and data analysis.
What's the tester's role in establishing user stories and acceptance criteria? Expert Amy Reichart discusses how much influence a tester should have.
At DevWeek 2015, Spencer Debrosse discusses ways to maneuver around API testing issues with automation and DevOps team strategies.
An API expert discusses the prevalence of API attacks and the need for vetting third-party developers.
Steve Willmott of 3scale answers questions about APIs and encourages designers to have some fun with API design without forgetting about user experience.