Up-front costs of a CRM system can be daunting at first, but the long-term benefits can justify the expenses -- if companies do their homework first.
Government regulations encourage healthcare providers to maintain information silos, hobbling the data analysis that could improve business processes and patient care.
Without high-quality data, building customer relationships is a constant struggle. Companies need to clean up messy databases and establish connections based on complete, up-to-date information -- or risk losing business.
OpenSymmetry says cloud-based financials and professional services automation help it deliver projects more efficiently and profitably.
HR and finance need to share data. The metrics that finance uses and the metrics that HR uses, brought together, can help to measure an organization's success.
Cloud products often lacked the features or didn't perform as well as touted in the sales process.
AWS delivered about 450 feature releases this year -- here's the cream of the crop.
Test your knowledge of Amazon Web Services' simple queuing service with this 10-question quiz.
Users working on multiple devices want access to customized app environments. Cognito creates a back end for identity management and gives those users a consistent experience.
With mobile ERP apps, managers could become more involved in spotting shop floor opportunities and quickly resolving problems.
Finding ways to enhance customer experience has become a top priority for manufacturers as they shift focus away from operations to driving new growth opportunities.
Brian Sommer analyzes the recent emergence of unified in-memory finance suites in an Inforum 2014 podcast.
The holiday shopping season is the most important time of the year for retailers, and they're increasingly turning to data analytics to try to get an advantage over their competition.
Big data has been hyped up for years, but this past year businesses started to move beyond all this hype to find ways to get real value out of the technology.
Targeted-marketing campaigns don't always find their mark. When they go astray, the results can be ugly.
What technological challenges will an Agile team face as they implement continuous delivery? Read this expert answer to find out.
How do developers and managers achieve the cultural change needed to make continuous development work?
By embracing the cultural and technological changes of continuous delivery, developers and testers can use it as an approach to continuous improvement.
With a wealth of emerging and maturing SOA technologies in 2014, SOA could have been one of the cool kids. But, instead, SOA took a back seat in 2014.
To get all the benefits of the cloud, sound reasoning and thorough planning are needed.
Apigee chief security architect Subra Kumaraswamy discusses API security best practices.