Mobile POS systems free salespeople from being chained to registers, allowing them to serve customers where they are: on the retail floor.
While call centers have gotten a bad rap, new contact center technologies have helped turn their reputation around.
Customer nurturing helps companies solidify relationships with existing customers -- who make up 80% of company revenue; new customers claim only 20%.
The father of XBRL outlines what it takes to better automate financial reporting and analysis -- and why it's worth the trouble.
According to research from the Human Capital Institute, business leaders aren't necessarily interested in the HR metrics being measured.
Microsoft Excel consultant Bill Jelen, aka 'MrExcel,' shows why Alt+Enter is a more precise alternative to Wrap Text.
Learn about the new options in the cloud space and whether they challenge AWS.
Trend Micro's Mark Nunnikhoven discusses what AWS security protects and what enterprise developers are responsible for in-house.
Learn about three possibilities when purchasing an EC2 Amazon Instance. Final decision depends on your pocketbook.
In this expert response, find the pros and cons of using software from large ERP vendors.
In this expert response, find out how to separate best-of-breed software hype from reality.
Learn what Infor's recently announced CloudSuite hosted applications could mean for the cloud ERP market.
Expert Brian Jordan discusses three common mistakes that BI teams make when training business users and offers advice on how to avoid them.
The growing adoption of big data analytics applications is complicating data security challenges -- and creating a need for new security strategies.
Wayne Eckerson examines the roles of data warehouses and big data systems in analytical environments -- and says he's tired of data warehouse bashing.
Simplify your test case management reports with this simple, straightforward advice from software test expert Amy Reichert.
At QUEST conference 2014, three of the speakers made a case for mobile test automation and offered advice on how to make the most of it.
Mobile ALM expert Manish Mathuria provides insight into mobile security and offers strategies for enterprises to better protect their software.
Establishing a relationship with open source BPM providers can help users quickly resolve technical issues and reduce internal IT staff.
Employing certain problem-solving techniques in the workplace might lead to better quality assurance and innovation.
Application programming interface portals and service lifecycle management are two areas that need to be examined when you consider an API tool.