If your CRM system is just a place to house bad data, the information will undercut not only business decisions but also, use of the database.
To tailor and improve customer experience, companies need to balance customer experience analytics tools with human insight.
Beacons can potentially enhance the in-store customer experience, but there's no one-size-fits-all blueprint that retailers and brands can follow.
In a Workday Rising Q&A, the data scientists behind Workday's new predictive analytics apps talk shop about machine learning and the challenges of categorization.
HR and finance information has traditionally been siloed, but organizations are finding that to be competitive, they have to break down the long-standing barriers between the two departments.
Workforce management tools in Workday help debt collector fine-tune staffing and avoid penalties and overtime.
Many companies look to move databases to AWS to save space and money. Which AWS database service is right for your needs?
I've heard our company could save money if we turn off our AWS EC2 instances when they're not in use. How can I manually do that?
With modifications, Amazon Elastic Beanstalk helped ad services company, Thinknear, resolve bottlenecks and meet the demand of its growing needs.
Business sustainability has moved beyond green initiatives to become an indicator of long-term success in many areas, requiring companies to carefully collect and disseminate data on their sustainable business practices.
As integrated manufacturing systems evolve, a new term -- manufacturing operations management -- signifies the merger of ERP and MES.
Democratized BI tools within ERP application suites promise to finally make ERP analytics a reality.
Sports teams have been adopting analytics tools to improve in-game performance for years, but now some are also focusing on using data analysis to boost their business operations.
Predictive modeling is great for optimizing operations to the current business environment, but a Harvard professor says its value diminishes in the face of disruptive innovation.
Federal regulators are threatening to crack down on underperforming colleges. Marist College is using analytics to help students succeed -- and make sure it stays off the government's list.
Learn some cloud application testing techniques to ensure data security.
Embedded software testing tools are useful for catching defects during unit, integration and system testing. Here are five such tools that can make testing easier.
SearchSoftwareQuality.com talks to Martin Wrigley of the App Quality Alliance about smart practices and testing criteria for mobile app developers.
Information Technology Manager David Pickering discusses how he and his team went about a massive legacy app modernization initiative.
Organizations of all sizes have benefited from cloud BPM, but those perks are changing as a flexible approach to operations takes hold.
Learn how Web services and cloud services differ, and how working together impacts business efficiency.