Company investments in contact center agents, facilities and technology can be an enemy to profits. The virtual contact center model may defray some costs.
Companies tend to focus on the events leading up to a sale. But research suggests that post-sale interaction is key for long-term relationships.
Companies now see online self-service options as a must-have for customer experience strategy.
Workday payroll application includes calculation engine, reporting and automatic tax updates.
Waxie Sanitary Supply stopped wasting 20,000 sheets of paper each year and became more efficient when it implemented Oracle human capital management software.
User error, poor system design, a power failure and severed network links en route to the Connected Things 2015 conference at MIT.
Amazon broke out AWS financial numbers for the first time this week, putting it squarely in the category of major enterprise IT vendors.
What is a machine learning service and how does it differ from big data applications? And how can our company benefit from AWS Machine Learning?
AWS' EC2 Container Service tackles some network and security issues for Docker containers, though there's still room for scheduling improvements.
The 2015 ERP report from Panorama Consulting Solutions also shows SAP outpacing Oracle and Microsoft on buyer shortlists.
Vendors broke new ground in practicality and affordability with these 3-D printers.
Strategic tools in master data management software can also improve ROI of ERP systems.
This edition of the Talking Data podcast looks at how businesses doing big data analytics can apply ethical codes to help ensure that they're good stewards of their customers' data.
Pushing analytics out to front-line workers can be a challenge for some businesses, but they can be overcome.
Commercial insurance companies lose billions of dollars each year to fraud, but there is a major opportunity to use analytics tools to stop this bleeding.
When the office culture is resistant to change, how can project managers start things moving in a positive direction?
In complex application architectures, where many applications interconnect and depend on each other, how do you tackle system integration testing?
Tracking bugs in a continuous development environment can be challenging. An expert offers tips for smoothing the process.
Lean Six Sigma and BPM are intended to improve business optimization. Learn how working with both improves long-term goals.
Here are some factors to consider when weighing the applicability of taking a single-page application approach to all or part of your BPM application.
Experts suggest that terms like 'microservices' and '12-factor apps' may not signal the death of SOA, but are simply a new name for an old technique.