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Implementation cost for a rollout of SaaS at 20 locations

One reader asks how to calculate projected costs for a rollout of Software as a Service (SaaS) CRM at more than twenty locations. Read Denis Pombriant's advice here.

Is there a general rule on the implementation cost for a Software as a Service (SaaS) rollout at 20+ locations?
If you have 20+ locations, this will significantly affect implementation costs due to travel and training, and those costs are highly variable -- so no, there is no general rule of thumb. There's also customization costs and other services that the annual fee may not cover.

I would look at the costs involved in deploying other systems or the costs of other similar projects within your organization to come up with an estimate. You could also ask to speak with reference customers for the vendors you are considering and get their input on projected costs.

This was last published in November 2007

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